Technical Support with Computer Surgeon is designed to be a comfortable and convenient process. We understand the stresses associated with the uncertainty of hardware and software malfunctions. This is why we offer our remote support service option. During a remote support session, you work directly with our technicians, over the phone, as they evaluate your hardware or software related issues. The remote support session provides our technicians with secure access to your computer allowing them to diagnose the issue. When the session is complete, the technician logs off and no longer has access to your computer.
Here is how it works:
- Call the Computer Surgeon office at 330.331.2350 to setup an appointment for remote support.
- Click on the link below to download the TeamViewer QuickSupport application.
- Select “Run” when your are prompted to “Run” or “Save” the the QuickSupport download.
- The TeamViewer QuickSupport application will run and provide you with an ID and password. Simply provide this ID and password information to our service technician over the phone to allow them secure access to your computer.